Frequently Asked Questions
Welcome to our FAQ section. Below you will find a selection
of the questions we get asked most. Simply click the question to reveal the answer.
If you cancel less than 24 hours before the event in question, you will usually not get a refund.
In cases where tour operators will require more than 24 hours for cancellations, the cancellations terms should be stated on the booking page. Check the "Terms and Conditions" chapter on each tour page.
If you are in doubt, send us a request and we will help you sort out your rights.
If there are any pickup fees for your tour, they are usually optional and will be clearly noted when you book the event.
"Official" season for the Northern Lights is from October until March, and this depends much on how dark the nights are and if there is a clear sky. Northern lights have been seen from late August til mid April, but when buying a tour and want the best odds, stick to the "Official" season. Just remember to check the weather forcast, if the sky is blocked by clouds there will be no Northern Lights visible. If you do not wait til the last night of your stay in Iceland to go on a Northern Lights tour, you have a better chance to see them.
A good place for Northern Lights prediction is Northern Light Forecast
A good web for Northern Lights prediction is Northern Light Forecast
It is being debated whether it's due to our clean water or if the ever-changing weather is interrupting their normal lifecycle.
There are flies in Iceland, Midges, that can sometimes be quite annoying in good weather around lakes and rivers, in the shelter of trees and brush. The most famous of these places is Lake Myvatn, and it derives it's name from this fly; Midge=My and lake=vatn make the name Myvatn.
There are 4 spieces of midges that bite, but only one that bites humans (mammals) and it lives by stream water.
To be prepared for the Midges in extreme numbers, one can carry a fly-net to put over one's head or a bottle of "Avon Skin So Soft Fast Hydration Dry Oil Spray", or both. Spray lightly over your hair, neck and exposed skin, and the Midges will supposedly not bother you (and it smells much better than most insect repellents).
The largest wild predator in Iceland is the Arctic Fox, and it avoids contact with humans as much as possible.
There are no dangerous predators in the Icelandic nature.